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Terms in plain English

A human-readable summary of the key points. This overview is for convenience only and is not legally binding— the full text below is what governs.

What LLM Gateway is

We are a router and analytics layer in front of many AI providers. We pass your requests through and report on them — we don't control or guarantee the providers' outputs.

Free plan & pay-as-you-go credits

There's a free plan with generous limits. You can buy credits that are consumed as you make requests. Credits are non-refundable except where the law requires otherwise.

You own your data and prompts

Your prompts and data stay yours. You grant us a limited license to process them only to provide the Service.

Provider terms also apply

Using a model means you also agree to that provider's terms. Their policies and data handling are listed on the Providers page.

Fair use

No illegal or harmful use, no circumventing rate limits or auth. Accounts abusing the Service may be suspended or terminated.

Provided “as is”

The Service and AI outputs come without warranties and our liability is limited. Use of AI outputs is at your own discretion and risk.

Terms of Use

Effective Date: June 11, 2026
Last Updated: June 11, 2026

Welcome to LLM Gateway (“we”, “our”, or “us”). These Terms of Use (“Terms”) form a binding legal agreement between you (“you” or “Customer”) and LLM Gateway and govern your access to and use of the LLM Gateway platform, including our website llmgateway.io, APIs, SDKs, dashboards, and any related products or services (collectively, the “Service”).

By clicking “I agree,” creating an account, or accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Service.

If you accept these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization, and “you” refers to that organization.

Please read Section 12 (Disclaimers), Section 13 (Limitation of Liability), and Section 15 (Dispute Resolution and Arbitration) carefully. They limit our liability and affect your legal rights, including how disputes are resolved and your ability to bring claims.

1. Overview

LLM Gateway provides an API gateway and management platform for connecting to multiple third-party AI model providers. The Service allows users to:

  • Route and monitor API requests to AI providers
  • Manage API keys, usage data, and billing
  • Analyze performance and model metrics

LLM Gateway acts as a routing, management, and analytics layer. We do not create, control, or guarantee the AI models or the outputs they generate.

2. Eligibility

To use the Service, you must:

  • Be at least 18 years old and have the legal capacity to enter into a binding contract;
  • Have the legal authority to enter into these Terms (individually or on behalf of your organization); and
  • Use the Service in compliance with all applicable laws, regulations, and third-party provider terms.

The Service is not directed to, and may not be used by, anyone under 18. We may refuse, suspend, or terminate access to anyone at our discretion.

3. Accounts and Access

You must create an account to use certain features. You are responsible for:

  • Maintaining the confidentiality and security of your login credentials and API keys;
  • All activity that occurs under your account or API keys, whether or not authorized by you; and
  • Ensuring the information you provide is accurate, current, and complete.

You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to safeguard your credentials or API keys.

4. Plans, Credits, and Billing

LLM Gateway offers free and paid plans, including pay-as-you-go (“PAYG”) usage:

  • Free Plan: Core features with usage limits, provided strictly on an “as is” basis.
  • Paid / PAYG Plans: You purchase credits or pay for usage as you make requests through the platform.

You agree to the following billing terms:

  • Credits and fees are non-refundable and are consumed as you use the Service, except where a refund is required by applicable law. Unused credits may expire as described at the point of purchase.
  • Billing is processed by Stripe. You authorize us (and our payment processor) to charge your payment method for all applicable fees, including recurring and usage-based charges, and to automatically replenish credits if you enable auto-recharge.
  • All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and similar charges, other than taxes based on our net income.
  • You are responsible for all charges incurred under your account, including charges resulting from unauthorized use of your credentials or API keys.
  • If a payment fails, is reversed, or is charged back, we may suspend or terminate your access and recover amounts owed. Initiating a chargeback for legitimate charges is a breach of these Terms.
  • We may change our pricing or plan features at any time. Price changes apply prospectively from the date posted or otherwise communicated.

Any service levels, support commitments, or uptime targets apply only if expressly stated in a separate written agreement signed by us (see Section 16). The free and standard PAYG Service is provided without any service-level commitment.

5. Data and Privacy

Your data is processed in accordance with our Privacy Policy. You control how request data is stored under Settings → Policies, including whether to:

  • Retain All Data (request payloads and responses); or
  • Store Metadata Only (usage statistics and pricing data).

By using the Service, you consent to the collection, processing, and transfer of data as described in the Privacy Policy. You are solely responsible for the data, prompts, and content you submit to the Service (“Customer Data”), including ensuring you have all rights and consents necessary to submit it and to have it processed by us and by the AI providers you select.

6. Acceptable Use

You agree not to, and not to permit any third party to:

  • Use the Service for any illegal, infringing, fraudulent, or harmful activity;
  • Submit, generate, or distribute content that is unlawful, defamatory, abusive, or that violates the rights of others, including intellectual property or privacy rights;
  • Generate or facilitate child sexual abuse material, content that exploits or endangers minors, or content that promotes violence, self-harm, or terrorism;
  • Use the Service to develop or train a competing product, or to build a competing model using Service outputs, except as permitted by law;
  • Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service, its systems, or other accounts;
  • Resell, sublicense, or redistribute the Service without our prior written permission;
  • Circumvent or attempt to circumvent rate limits, usage limits, authentication, billing, or security controls;
  • Use the Service in violation of any AI provider's terms or acceptable use policies; or
  • Use the Service in any high-risk activity where failure or inaccuracy could lead to death, personal injury, or severe physical, environmental, or property damage (including medical diagnosis or treatment, life support, emergency services, autonomous vehicles, or critical infrastructure).

You are solely responsible for your use of the Service and any content you submit or generate. We may, but are not obligated to, monitor use of the Service and may remove content or suspend access for any suspected violation.

7. AI Provider Usage and Outputs

When using AI models through LLM Gateway, you are also subject to the terms, policies, and usage restrictions of the respective model providers (e.g., OpenAI, Anthropic, Mistral, Google, and others). It is your responsibility to review and comply with those terms.

You acknowledge and agree that:

  • AI outputs are generated by third-party models and may be inaccurate, incomplete, outdated, biased, offensive, or otherwise unreliable ("hallucinations"), and may not be unique to you.
  • AI outputs do not constitute professional advice of any kind (including legal, medical, financial, or tax advice). You are responsible for independently reviewing, verifying, and validating any output before relying on or acting upon it.
  • We do not control, endorse, or assume responsibility for any AI model, provider, or output, including the accuracy of outputs, the intellectual-property status of outputs, or how providers process your data.
  • You bear all responsibility and risk for your use of AI outputs and for any decisions or actions taken based on them.

8. Intellectual Property

All rights, title, and interest in and to the Service (including the software, design, branding, and all related intellectual property) are and remain owned by LLM Gateway or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. No other rights are granted, whether by implication, estoppel, or otherwise.

You retain ownership of your Customer Data and prompts. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, secure, and improve the Service and as described in our Privacy Policy.

If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit the Feedback for any purpose without obligation or compensation to you.

9. Beta and Free Features

We may offer features identified as beta, preview, experimental, or free (“Beta Features”). Beta Features are provided “as is,” without warranty or support, may be changed or discontinued at any time, and are not subject to any service-level or liability commitment. We are not liable for any harm arising from your use of Beta Features.

10. Team and Organization Features

If you use organization features:

  • Owners can manage members, billing, and organization settings;
  • Admins can manage projects and API keys but cannot modify owners or billing;
  • Developers can view usage and manage projects; and
  • Restricted users have API-only access.

The organization is responsible for its users' compliance with these Terms and for all activity within the organization's account.

11. Suspension and Termination

You may cancel your account at any time through the dashboard. Cancellation does not entitle you to a refund of any prepaid fees or credits.

We may suspend or terminate your access to all or part of the Service, with or without notice, if:

  • You violate or we reasonably suspect you have violated these Terms;
  • Your use poses a security, legal, or operational risk to us, other users, or third parties;
  • Your payment is overdue, fails, or is reversed; or
  • We are required to do so by law or by an AI provider.

We may suspend access immediately and without prior notice where we reasonably believe doing so is necessary to protect the Service, other users, or our providers. We are not liable to you for any suspension or termination made in accordance with these Terms.

Upon termination, your right to use the Service ceases immediately, and stored data will be deleted in accordance with your retention settings and our Privacy Policy. Sections that by their nature should survive termination will survive (see Section 18).

12. Disclaimers

THE SERVICE, INCLUDING ALL AI OUTPUTS AND ANY BETA OR FREE FEATURES, IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that:

  • The Service will be uninterrupted, secure, timely, or error-free;
  • AI outputs will be accurate, reliable, lawful, non-infringing, or fit for any purpose; or
  • The Service will meet your specific requirements or any compliance, performance, or availability standard.

Your use of the Service and any AI outputs is entirely at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM AI OUTPUTS, THIRD-PARTY PROVIDERS, YOUR RELIANCE ON THE SERVICE, OR ANY CONTENT YOU SUBMIT OR GENERATE.
  • OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

These limitations apply regardless of whether the claim is based in contract, tort (including negligence), strict liability, or any other theory, and apply even if any remedy fails of its essential purpose. The parties agree these limitations reflect a reasonable allocation of risk and are an essential basis of the bargain. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Exclusive remedy. To the fullest extent permitted by law, your sole and exclusive remedy for any dissatisfaction with, or loss or damage arising from, the Service is to stop using the Service and, where applicable, terminate your account. Any refund, where one is required by law, is limited as set out in Section 4 and is your only monetary remedy.

14. Indemnification

You agree to defend, indemnify, and hold harmless LLM Gateway and its founders, owners, employees, contractors, licensors, and partners (the “Indemnified Parties”) from and against any and all claims, demands, damages, losses, liabilities, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your access to or use of the Service;
  • Your Customer Data, prompts, or any content you submit or generate;
  • Your violation of these Terms, applicable law, or any third-party or provider rights; or
  • Your use of, or reliance on, any AI output.

We will provide you with reasonable notice of any claim subject to indemnification. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense. You may not settle any claim in a way that imposes any obligation or liability on an Indemnified Party without our prior written consent.

15. Dispute Resolution and Arbitration

Please read this section carefully — it affects your legal rights, including a waiver of class actions and jury trials.

Informal resolution. Before initiating any formal proceeding, you agree to first contact us at contact@llmgateway.io and attempt to resolve the dispute informally for at least thirty (30) days after notice.

Binding arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be settled by final and binding individual arbitration, rather than in court. Arbitration will be conducted by a recognized arbitration body under its applicable rules. Judgment on the award may be entered in any court of competent jurisdiction.

Class action and jury waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and we waive any right to a jury trial.

Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court to protect its intellectual property or confidential information.

If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and proceed in court, while all other claims remain in arbitration.

16. Relationship with Other Agreements

If you have entered into a separate written agreement with us that is signed by both parties (such as a Master Services Agreement, Enterprise Agreement, or Order Form) governing your use of the Service, that agreement controls to the extent of any conflict with these Terms with respect to the subject matter it covers. In all other respects, these Terms continue to apply. Purchase orders, vendor portals, or other terms you provide do not apply and are expressly rejected unless we agree to them in a signed writing.

17. Modifications

We may update or modify these Terms at any time. The latest version will always be available on our Terms of Use page, with an updated “Last Updated” date. For material changes, we will provide reasonable notice (for example, by email or in-product notice). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

18. General

  • Governing law. These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. Subject to Section 15, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction.
  • Survival. Sections 4, 5, 6, 7, 8, 11, 12, 13, 14, 15, 16, and 18, and any other provisions that by their nature should survive, will survive termination of these Terms.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
  • Entire agreement. These Terms, together with the Privacy Policy and any document expressly incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous understandings, subject to Section 16.
  • Severability. If any provision is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  • Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including provider outages, internet failures, acts of God, or governmental action.
  • No third-party beneficiaries. These Terms do not create any third-party beneficiary rights, except for the Indemnified Parties under Section 14.
  • Export and sanctions compliance. You represent that you are not located in, or a resident of, any country or on any list subject to U.S. or other applicable export-control or sanctions restrictions, and that you will not use the Service in violation of such laws.
  • Relationship. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.
  • Notices. We may provide notices to you by email or through the Service. You may contact us at the address below.

19. Contact Us

If you have questions about these Terms, contact us at:
📧 contact@llmgateway.io
🌐 llmgateway.io

© 2026 LLM Gateway. All rights reserved.